How fast is delivery?
Most keys arrive within a minute of payment, any time of day. You’ll see them on your order page and receive them by email. Card payments are confirmed instantly; crypto payments once the blockchain confirms them (usually a few minutes). Pre-orders are delivered on release day.
How do I activate my key?
Each product page has a “How to activate” tab with exact steps for its platform. In short: open the platform’s app or redemption page, sign in to the account you’ll play on, and enter the key.
- Steam: Games → Activate a Product on Steam
- Xbox / Microsoft: microsoft.com/redeem
- PlayStation: PlayStation Store → … → Redeem code
- Nintendo: Nintendo eShop → Redeem Code
What does “region” mean?
Some keys only activate on accounts registered in a certain region. Global and Region free keys work anywhere. Any country restrictions are shown on the product page before you buy.
Can I get a refund?
If a key doesn’t work, contact us within 30 days with your order number and a screenshot of the error. We replace it or refund you in full. Because keys are digital, a key that works can’t be refunded once it has been delivered, except where the law requires it. Full details: Refund and replacement policy.
Which payment methods do you accept?
Cards (Visa, Mastercard, American Express, Apple Pay and Google Pay), processed by Stripe, so GGVox never sees or stores your card details. Or crypto (Bitcoin, Ethereum, USDT, USDC, Litecoin, Solana and more), processed by NOWPayments: you pick the coin on their secure payment page.
Do I need an account?
No. Checkout only needs your email. The link in your confirmation email opens your keys any time, and orders placed on this device appear under My orders.
How do I contact support?
Email support@ggvox.com or use our contact form, with your order number. We reply within 24 hours.